Privacy Policy

Sau Bay Resort & Spa (The Resort) believes in the privacy and security of our guests and visitors.  We are committed to protecting the data you share by visiting our website and via email.  This privacy policy  (Policy) explains how The Resort processes information that can be used to identify an individual (“Personal Data”), either directory or indirectly, through the use of its website and platform.

 

For the purposes of this Policy, The Resort defines the term “Guest” as any individual who has stayed or has an upcoming stay at the Resort and the term “Visitor” as an individual that visits our websites at www.divesaubay.com, saubayresort.com or www.saubayfiji.com.  The term “Subscriber” is defined as any individual who has provided contact information.

 

All information provided and/or stored is treated as confidential. All information is stored securely and is accessed by authorized personnel only.

 

What kind of Information Do We Collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Guest data includes data from individuals who have booked or will book a stay at The Resort, transferred or manually entered by an agent of The Resort into their account for the purpose of providing and facilitating a stay.

 

Personal Data may include personal contact information such as name, home address, home telephone or mobile number, email address, information concerning family or travel companions, lifestyle and social circumstances including age, date of birth, marital status, number of children, business contact details, gender, and other sensitive Personal Data.

 

Subscriber data includes data from individuals who have opted in to receive information or communicate with the Resort, transferred, or manually entered by an agent of  the Resort into their subscriber account for the purpose of facilitating communication.

 

Personal Data may include, personal contact information such as name, home address, home telephone or mobile number, email address, information concerning family or travel companions, any data contained in a comments field competed by the Subscriber, and social circumstances including age, date of birth, marital status, number of children, business contact details, gender, and other sensitive Personal Data.

 

The purpose of collecting Personal Data as part a subscriber record is to provide the best possible communication experience.

 

How do we collection information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How do we store, use, share and disclose your personal information?

Sau Bay Resort & Spa will never share your personal information. The information is stored purely for our own internal marketing purposes.

Why do we collect such personal information?

The Resort may collect, record and analyze information of Visitors to its website. We may record your IP address and use cookies. The Resort may add information collected by way of site activity. Furthermore, The Resort may collect and process any Personal Data that you volunteer to us in our website’s forms, such as request forms, reservation bookings, and newsletter signup forms. If you provide The Resort with your social media details, The Resort may retrieve publicly available information about you from social media.

 

Such Personal Data may include your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in The Resort, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between The Resort and yourself.

The Resort gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.

How do we communicate with our site visitors, guests and subscribers?

The Resort communicates principally via email with guests and subscribers, and may communicate via live chat or chat with visitors.    To the extent that email campaigns are exercised, a link to unsubscribe will be provided in such campaigns.

 

How do we use cookies?

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer. It's important to note that third-party services, such as Google Analytics or other applications utilized through our web-hosting platform (Wix.com) may also place cookies or utilize other tracking technologies through Wix´s services.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

 

How can you withdraw your consent? 

You can withdraw your consent at any time by emailing us directly at info@divesaubay.com.

Privacy Policy Updates This policy was last updated on September 1, 2022.  The Resort’s Privacy Policy shall be updated at a minimum every three years.

Questions and Contact Information

For any questions regarding our privacy policy or how your personal day may have been collected, please contact us at info@divesaubay.com or (562) 761-9191.